Why Choose Us

What Makes Smart Business Systems different?

 

Our ultimate goal is a long-term relationship with each of our customers.

We offer our clients peace of mind – our guarantees are in black and white.

All services offered/sold by us are carefully outlined and documented – the client receives their own hardcopy reference.

We believe in educating the customer, therefore complete transparency on what works and what can fail is essential for the customer to make the right choice.

Smart Business System’s Flexible Solutions

 

We have partnered with the best networks and providers to ensure the most frequent uptime and highest speeds.

We guarantee our services, solutions and our connections.

Smart Business System’s Carrier Grade Voice Quality

 

We guarantee 99.75% up time for voice services with automated fail over in the event of any failure.

We directly interconnect with the largest and best carriers, enabling us to provide carrier grade voice quality on both the transmitting and receiving ends of a telephone call.

Our voice solution eliminates all quality issues associated with conventional VoIP/LCR solutions, such as delay, signal loss, dropped calls etc.

Smart Business Systems Highest Levels Of Service

 

Our qualified experts in their respective fields can offer professional advice to ensure that your telecoms are running efficiently and cost-effectively.

All our solutions are managed remotely, this ensures that your problem is resolved quickly, without wasting time and resources.

Our friendly call centre staff offer only the best possible service at all times.

We have systems in place to effectively log your calls and give you feedback. Onsite, backup teams are available to solve any outstanding issues.

Our Consultation model

 

Smart Business Systems offers a full and detailed customer site analysis that covers all aspects of the client’s connectivity requirements. All our solutions are tailored around your specific needs to help your business reduce costs and increase productivity.

 

One of our Business System Specialists visit the site to perform a detailed survey of all aspects of a client’s trunk line services and check what goes into PABX connectivity – Telkom, Neotel or Cellular – to ensure that the connectivity is compatible with the relevant PABX as well as the feature set on the PABX. Next step is the identification of cost patterns on the PABX usage environment and calling patterns. Based on this we make recommendations to clients on various connectivity solutions that best match the calling and cost pattern. This includes Least Cost Routing – GSM and International Services – and Voice over Data Services – Inter-branch and International.

 

Next is a comprehensive features set analysis, to make sure that the PABX features work in conjunction with PABX connectivity solutions. Smart Business Systems undergo a detailed analysis of user requirements in order to determine the best technology to be used to ensure maximum efficiency:

 

  1. Automatic Call Distribution, Hunt Groups, Pickup Groups.
  2. Voice Mail Services
  3. Universal Messaging Services – Voicemail, Fax to Email
  4. Telephone Management Services
e. Analogue, Digital, IP or Wireless IP Handsets
f. Wired or Wireless Infrastructure

 

 

Finally, Smart Business Systems ensure that the selected connectivity and feature set of PABX are correctly managed by a remote maintenance and support. Offering reliable connectivity products reduces the number of callouts to the customer site and therefore reduces the total cost ownership to the customer over a five-year period.

Call us today for a free full and detailed customer site analysis and cost assessment ”

 

You can’t afford not too!

 

“Guaranteed to reduce calls rates and printing costs by up to 50%.

 

Contact Smart Business Systems today to set up an appointment with one of our business solution specialists.

 

“Delivering expertise, integrity, accountability, and team work”